But the bottom of the yogurt container I wanted was stuck to the top of the yogurt container underneath it. I yanked. They came apart suddenly, and a large squashed insect fell at my feet. This insect had apparently been the glue that held the yogurt containers together.
I immediately lost my appetite for yogurt.
I visited yoplait.ca and filled out their feedback form. I told them about the insect. I told them I didn’t know what kind of insect it was, but I had taken a picture of it.
Yesterday they phoned me and left a message. My phone has this trippy little feature: it transcribes voice mail messages into text for me. It’s not perfect, but it tries hard. When it’s not sure of something it puts a (?) after its best guess. Sometimes it makes me laugh.
Here’s what the yoplait.ca customer service rep said to me, according to my phone:
“Good day my name is Francine (?) … from … surveys (?). So actually I’m calling back in regards to d-in (?) sick kid that was question between the (?) … at (?) yoga containers. So actually we can just tell you that these inspect (?) it doesn’t come from our facilities in – or (?) from our warehouse-is-at (?) because actually we have monthly pest control services that are visiting allocation-so-and (?) actually we’ve never had any issue involving in sex (?) …”
Here’s what Francine actually said, according to the untranscribed voice mail:
“Good day my name is Francine from Yoplait Consumer Service. So actually I’m calling back in regards to the insect that was squashed in between the two yogurt containers. So actually we just can um tell you that these insect doesn’t come from our facilities nor from our warehouses because actually we have monthly pest control services that are visiting our locations so and actually we’ve never had any issue involving insects like that previously. So actually we are truly sorry about this incident but we can assure you that this insect doesn’t come from our facilities. If you have any other questions, you can contact us at 1-866-724-4466. Thank you. Bye-bye.”