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The scoop on Baskin Robbin's customer service

A couple of months ago I was having a bad day, so GC, who is very sweet, brought a tub of ice cream over to cheer me up. But not just any ice cream! It was Baskin Robbins Gold Medal Ribbon. (Whenever we go to Baskin Robbins for a cone, GC always tries a […]

The art of complaining, in three acts

The other night GC and I were out for dinner at one of those buffet-style places, when I discovered a human hair woven through my peas and cheese.

Suddenly I wasn’t hungry anymore. I signaled the waitress and told her about the hair.

The waitress was suitably horrified and apologetic, and set about to […]